Create A Brand Protection Culture
Managing and protecting your executive or organizational reputation is multifaceted. There are many factors that contribute to the success of a reputation strategy.
Our training programs ensure leaders and all other team members are well versed in communication, brand experience, executive reputation, corporate reputation, patient relations, and reputation risks.
Our training programs are customizable to our partners and are offered live or virtual.
We Offer The Following Seminars
1. Memorable Conversations | Communication Excellence Training
- This course introduces leaders and frontline team members on how to master effective communication skills that create life long customers.
2. Memorable Engagements | Customer Service Excellence Training
- This course introduces leaders and frontline team members to techniques to create memorable client engagements.
3. Risky Business – Upset Customers | How to Successfully Deescalate Upset Customers
- This course introduces team members to techniques that will assist in deescalating upset customers.
4. Brand Protection 101
- This course is essential for leaders and employees to become familiar with the everyday risks that could jeopardize the brand of the organization. From social media to customer interactions – all it takes is one wrong decision to ruin the reputation and bottom-line of an organization.
Success of every member
We offer virtual and live workshops that are customizable to your team’s needs and organizational goals. To ensure the success of every team member we provide:
- Pre-workshop assessments
- Post-workshop followups
- Executive summary of attendee feedback
- Quarterly or semi-annual reengagement training
